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Facebook Is a Widely Beloved Company

Mother Jones

Alex Tabarrok mulls the question of whether advertising-supported products are fundamentally less attuned to customer needs than, say, Apple products:

Apple’s market power isn’t a given, it’s a function of the quality of Apple’s products relative to its competitors. Thus, Apple has a significant incentive to increase quality and because it can’t charge each of its customers a different price a large fraction of the quality surplus ends up going to customers and Apple customers love Apple products.

Facebook doesn’t charge its customers so relative to Apple it has a greater interest in increasing the number of customers even if that means degrading the quality. As a result, Facebook has more users than Apple but no one loves Facebook. Facebook is broadcast television and Apple is HBO.

No one loves Facebook? This is a seriously elitist misconception. It’s like saying that Tiffany’s customers all love Tiffany’s but no one loves Walmart.

But that’s flatly not true. Among people with relatively high incomes, no one loves Walmart. Among the working and middle classes, there are tens of millions of people who not only love Walmart, but literally credit them with being able to live what they consider a middle-class lifestyle. They adore Walmart.

Ditto for Facebook. I don’t love Facebook. Maybe Alex doesn’t love Facebook. And certainly Facebook’s fortunes rise and fall over time as other social networking products gain or lose mindshare. But there are loads of people who not only love Facebook, but are practically addicted to it. And why not? Facebook’s advertiser-centric model forces them to give their customers what they want, since happy customers are the only way to increase the number of eyeballs that their advertisers want. Apple, by contrast, was run for years on the whim of Steve Jobs, who famously refused to give his customers what they wanted if it happened to conflict with his own idiosyncratic notion of how a phone/tablet/computer ought to work. In the end, this worked out well because Jobs was an oddball genius—though it was a close-run thing. But how many companies can find success that way? A few, to be sure. But not a lot.

“Quality” is not a one-dimensional attribute—and this is an insight that’s seriously underappreciated. It means different things to different people. As a result, good mass-market companies are every bit as loved as companies that cater to elites. They’re just loved by different people. But the love of the working class is every bit as real as the love of the upper middle class. You forget that at your peril.

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Facebook Is a Widely Beloved Company

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Friday Cat Blogging – 5 December 2014

Mother Jones

In today’s episode of Friday catblogging, Hilbert is trying to prove that he’s a size 12. He was unconvincing, despite plenty of squirming to try to fit his entire body into the shoe box. The result was an interestingly blurred face, but not an entire cat in the box.

In other news, we’ve had to clear off the mantle over the fireplace because it turns out that Hopper can shinny up the bricks and start whacking away at whatever is up there. But there’s more to the story. We figured that Hilbert was a bit too gravity-bound to pose any similar danger, so we were blaming Hopper whenever something got knocked over. But on Wednesday night, during the 9 pm play hour, we watched in awe as Hilbert careened across the living room floor, flung himself straight up the brick facing, and grabbed onto the mantle. He barely made it, and had to chin himself up the last few inches, but make it he did. Nothing is safe around here anymore.

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Friday Cat Blogging – 5 December 2014

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No, the Garner Case Doesn’t Show That Body Cameras Are Useless

Mother Jones

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Very quick note: ever since last night, a lot of people have been making the point that Eric Garner’s killing produced no grand jury indictment even though the whole incident was captured on video. So maybe the whole idea of body cameras on police officers is pointless.

This is ridiculous. There are pros and cons to body cameras, but only in the rarest cases will they capture a cop killing someone. Even if, arguendo, they make no difference in these cases, they can very much make a difference in the other 99.9 percent of the cases where they’re used. The grand jury’s decision in the Garner case means a lot of things, but one thing it doesn’t mean is that body cameras are useless.

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No, the Garner Case Doesn’t Show That Body Cameras Are Useless

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Some Fair and Balanced Race Baiting at Fox News

Mother Jones

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Andrew Sullivan is heartened that even most conservatives seem to be shocked by yesterday’s grand jury decision not to return an indictment in the killing of Eric Garner. But “most” is not quite all:

The exception to all this was Fox News last night. Megyn Kelly’s coverage proved that there is almost no incident in which a black man is killed by cops that Fox cannot excuse or even defend. She bent over backwards to impugn protesters, to change the subject to Ferguson, to elide the crucial fact that the choke-hold was against police procedure, and to imply that Garner was strongly resisting arrest. Readers know I had very mixed feelings about Ferguson. I’m not usually inclined to slam something as overtly racist. But there was no way to interpret Kelly’s coverage as anything but the baldest racism I’ve seen in a while on cable news. Her idea of balance was to interview two, white, bald, bull-necked men to defend the cops, explain away any concerns about police treatment and to minimize the entire thing. Truly, deeply disgusting.

Jeez. A thinly veiled appeal to racist sentiment at Fox News? I am shocked, I tell you, shocked.

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Some Fair and Balanced Race Baiting at Fox News

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Quote of the Day: What Mysterious Force is Preventing Passage of a Roads Bill?

Mother Jones

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From Fred Smith, CEO of FedEx, at a meeting of the Business Roundtable with President Obama:

Why not, before the Congress goes home for December, just pass a bill that takes the two bipartisan bills that I just mentioned, up, and solves the problem?

Smith is referring to a couple of bills that would restore the gasoline tax to its old level and increase funding for transportation projects. He raises a good question. I suppose there could be several reasons it’s hard to pass either of these bills:

Democrats are in thrall to labor unions, who are opposed to funding more infrastructure projects.
All our roads and bridges are in pretty good shape and we don’t really need more money for them.
As a socialist, President Obama opposes these bills because they would increase the profits of billionaire construction company CEOs.
Vladimir Putin has threatened to invade Nova Scotia if we pass these bills.
Santa Claus is coming to town and we’re all hoping we’ve been good enough to get the bridge repairs we asked him for.

Or, of course, it could be because Republicans are less afraid of letting our roads crumble into dust than they are of Grover Norquist saying mean things about them if they were to maintain the gasoline tax at historical levels. Because, you know, taxes.

Nah. That’s ridiculous. It’s probably the Putin thing.

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Quote of the Day: What Mysterious Force is Preventing Passage of a Roads Bill?

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Good News From the ER: Hospital Mistakes Are on the Decline

Mother Jones

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Let’s continue our good news theme this morning. For the past few years, via several different programs, the federal government has been working hard to get hospitals to adopt practices that rein in the curse of “hospital acquired conditions”—also known as HACs. These are things like prescription mistakes, central line infections, slips and falls, and so forth. Today, the Agency for Healthcare Research and Quality released a report showing that HACs have been declining since these programs began in 2010.

The chart on the right tells the basic story. HACs declined a bit in 2011, and then fell even further in 2012 and 2013. By now, they’ve declined by a cumulative total of 17 percent. The AHRQ reports estimates that this represents 1.3 million HACs that have been prevented and 50,000 lives that have been saved. It’s also reduced health care costs by about $12 billion.

Much of this has been due to a laundry list of reforms introduced by Obamacare. So not only has Obamacare provided affordable health coverage for millions, but it’s reduced hospital errors by one out of every six and saved tens of thousands of lives in the process. Not bad.

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Good News From the ER: Hospital Mistakes Are on the Decline

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Ferguson Is Even More Polarizing Than Polls Suggest

Mother Jones

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Georgia expat Ed Kilgore reports on a recent visit to his home state:

I’ve just spent nearly a week back home in exurban Atlanta, and I regret to report that the events in and in reaction to Ferguson have brought back (at least in some of the older white folks I talked with) nasty and openly racist attitudes I haven’t heard expressed in so unguarded a manner since the 1970s. The polling we’ve all seen about divergent perceptions of Ferguson doesn’t even begin to reflect the intensity of the hostility I heard towards “the blacks” (an inhibition against free use of the n-word, at least in semi-public, seems to be the only post-civil-rights taboo left), who have the outrageous temerity to protest an obvious act of self-defense by a police officer.

I’m not sure there’s really anything useful I can say about this. I just thought it was worth passing along.

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Ferguson Is Even More Polarizing Than Polls Suggest

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Could Immigration Sink Obamacare at the Supreme Court?

Mother Jones

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David Savage writes today that President Obama’s executive order on immigration could have an unintended consequence: convincing Chief Justice John Roberts that Obama really is riding roughshod over the rule of law and needs to be reined in. And perhaps the latest challenge to Obamacare is just the place to start:

Two years ago, the chief justice surprised many by joining liberals on the court to uphold the constitutionality of Obama’s Affordable Care Act. And he probably holds the deciding vote in a second legal challenge to the healthcare law — one that seeks to eliminate government insurance subsidies to low- and middle-income enrollees in two-thirds of the nation.

But Roberts, an appointee of President George W. Bush, has shown an increasing skepticism toward what conservatives call Obama’s tendency to overreach….The question now is whether the president’s immigration action will influence the thinking of the justices, and particularly of Roberts, as they consider in the upcoming healthcare case whether the president exceeded his authority.

….Critics are appealing to Roberts and the court’s conservatives, arguing the president and his advisors have no power to unilaterally change a law passed by Congress. Their argument echoes the criticism voiced over Obama’s immigration directive, accusing the president of trying to fix a broken system by acting on his own rather than waiting for Congress.

Experts say that legally the healthcare case is a close call. If so, the outcome may turn on whether the justices are inclined to give the president the benefit of the doubt, or whether they believe it’s time to rein him in.

Granted, Savage is just speculating here. He really has no evidence for this at all and quotes nobody aside from a single legal expert from the Cato Institute. Still, you have to assume that perhaps Savage has been hearing rumors that prompted him to write this. And it certainly fits into speculation that Roberts may be hunting around for an excuse to atone for his apostasy two years ago when he upheld Obamacare in the first place.

It’s kind of unnerving to even suspect that Supreme Court justices might really think this way. But it’s hardly inconceivable. The law itself, along with the real-world consequences of the court’s actions, don’t seem to occupy a large share of the justices’ minds these days. These are becoming bleak times in Supreme Court land.

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Could Immigration Sink Obamacare at the Supreme Court?

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Did Ray Rice Get What He Deserved?

Mother Jones

Over at Vox, Amanda Taub easily dismantles the argument that the NFL and Roger Goodell initially went easy on Ray Rice because they didn’t know the details of exactly what he had done. The arbitrator’s report makes it crystal clear that (a) they knew, and (b) they could easily have viewed the damning elevator videotape if they’d had even the slightest interest in it. There was obviously something else at work:

The reason Rice wasn’t given a more severe punishment in the first place is that the NFL didn’t take the assault seriously enough….In the arbitration, the NFL claimed that Rice misled them by saying that he only “slapped” Palmer, and that she had “knocked herself out” on the railing, rather than that he had knocked her out. (The other witnesses to the disciplinary hearing deny that, and Rice claims that he not only used the word “hit,” he also demonstrated to the Commissioner how he had swung his fist across his body during the assault, making its force clear.)

But the fact that the NFL made that argument suggests that they still don’t understand domestic assault, or take it seriously enough. The idea that it is somehow morally superior to “slap” one’s girlfriend than to “hit” her is bizarre, particularly in a situation in which the alleged “slap” knocked the victim unconscious.

Yep. The NFL has since tightened its standard disciplinary action for domestic violence, but only time will tell if their attitude lasts—or, better yet, becomes even less tolerant.

Still, the stock liberal narrative that Rice was essentially let off with a slap on the wrist leaves me uneasy. What Ray Rice did was horrific, and it’s inevitable that any hesitations on this score will be taken as some kind of defense of his action. For the record, that’s not what I mean to do here. But I’m uneasy nonetheless and want to make two related points.

First, although Ray Rice’s assault of Janay Palmer was horrible, any sense of justice—no matter the crime—has to take into account both context and the relative severity of the offense. And Ray Rice is not, by miles, the worst kind of domestic offender. He did not use a weapon. He is not a serial abuser. He did not terrorize his fiancée (now wife). He did not threaten her if she reported what happened. He has no past record of violence of any kind. He has no past police record. He is, by all accounts, a genuinely caring person who works tirelessly on behalf of his community. He’s a guy who made one momentary mistake in a fit of anger, and he’s demonstrated honest remorse about what he did.

In other words, his case is far from being a failure of the criminal justice system. Press reports to the contrary, when Rice was admitted to a diversionary program instead of being tossed in jail, he wasn’t getting special treatment. He was, in fact, almost a poster child for the kind of person these programs were designed for. The only special treatment he got was having a good lawyer who could press his cause competently, and that’s treatment that every upper-income person in this country gets. The American criminal justice system is plainly light years from perfect (see Brown, Michael, and many other incidents in Ferguson and beyond), but it actually worked tolerably well in this case.

Second, Ray Rice committed a crime. We have a system for dealing with crimes: the criminal justice system. Employers are not good candidates to be extrajudicial arms for punishing criminal offenders, and I would be very, very careful about thinking that they should be.

Now, I’ll grant up front that the NFL is a special case. It operates on a far, far more public level than most employers. It’s a testosterone-filled institution, and stricter rules are often appropriate in environments like that. Kids take cues from what they see their favorite players doing. TV networks and sponsors understandably demand a higher level of good behavior than they do from most employers.

Nevertheless, do we really want employers—even the NFL—reacting in a panic to transient public outrage by essentially barring someone for life from ever practicing their craft? Should FedEx do that? Should IBM do that? Google? Mother Jones? Perhaps for the most serious offenses they should, and it’s certainly common to refuse to hire job candidates with felony records of any kind. (Though I’ll note that a good many liberals think this is a misguided and unfair policy.) But for what Ray Rice did?

I just don’t know about that. Generally speaking, I think we’re better off handling crimes through the criminal justice system, not through the capricious judgments of employers—most of whom don’t have unions to worry about and can fire employees at a whim. I might be overreacting, but that seems like it could become a dangerous precedent that hurts a lot more people than it helps.

I’m not unshakeable about about this, so please argue about it in comments—though I’d really prefer it if we could avoid ad hominem attacks that I just “don’t get” the scourge of domestic violence. I have precious little tolerance for domestic violence, and that generic accusation gets us nowhere anyway. My actual argument is this: (a) Rice is a one-time offender who made a momentary mistake, not someone who’s a serial abuser; (b) this is normally grounds for relative leniency; (c) Rice was treated reasonably by the criminal justice system; (d) that’s the appropriate place for handling crimes like this. We should not applaud workplaces being turned into arbitrary kangaroo courts simply because a case happens to get a lot of public attention. It’s a slippery slope that we might come to regret.

POSTSCRIPT: Looking for counterarguments? I’ll give you a few:

Rice was not acquitted. If he completes the diversionary program the case will not show up on his record. But he was indicted on felony aggravated assault charges, and more than likely would have been convicted if the case had gone to trial.
For reasons noted above, the NFL has a special responsibility to be tougher than most businesses on domestic violence offenders (and, I might add, other crimes as well—drunk driving, for example, is potentially far more dangerous than what Rice did).
We need to send a message about domestic violence, and a high profile case like this makes more difference than a thousand routine convictions. If, as a result, one millionaire athlete ends up being treated slightly unfairly, that might be an acceptable tradeoff.

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Did Ray Rice Get What He Deserved?

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Friday Cat Blogging – 28 November 2014

Mother Jones

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Today’s theme is cat TV. On the left, Hilbert is camped out in front of the small TV in the dining room, perhaps hoping for a rerun of the squirrel docudrama that aired last week. On the right, Hopper is entranced by the big-screen TV in the study, probably watching the hummingbird reality series that seems to air constantly around here. It never gets old, though.

Have a happy black-and-white Friday. Also, a happy gray-and-white Friday. And be sure to watch lots of cat-approved TV.

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Friday Cat Blogging – 28 November 2014

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